FAQ

Do I need a Referral?

A doctors referral is not required.
A referral from your doctor is only required if you are a Veteran Affairs patient if you are claiming via Workers Compensation or Third Party Insurance.

Can I Claim via my Private Health Fund?

Yes! We have HICAPS terminal which means that we can provide you with immediate claiming with your Private Health Fund.
You only need to pay the gap on the day you visit.
Check with your health fund to determine how much your out-of-pocket expenses will be.
We are Preferred Providers with Medibank Private, BUPA which means you will get the best rebate from your Private Health Fund when you visit us.

Payment Options

Cash | EFTPOS | Credit Cards
HICAPS facilities are available for immediate claiming with your Private Health Fund.
Sorry, no personal cheques are accepted.

Cancellations

Please be courteous to us and others requiring treatment by contacting the clinic as soon as possible if you are unable to attend your scheduled appointment. Failing to attend a scheduled appointment or providing us with late notification to cancel an appointment may result in a cancellation fee been administered. Please contact us for our current cancellation policy.

Funding Options:

Private: Payable at time of consult

WorkCover: You require a current Workcover Certificate from your doctor (and claim number) requesting physiotherapy or exercise physiology. We can then invoice WorkCover directly.

Comprehensive Third Party Insurance (CTP): You require written approval provided by your CTP company. We can then invoice your CTP company directly.

Department of Veteran Affairs (DVA): You require a current D904 (or medical certificate with DVA number). We can then seek payment directly from DVA.

Medicare Team Care Arrangements / Enhanced Primary Care Plans (10960): You may be eligible for up to 5 visits per calendar year. You will require a referral from your doctor and supportive documents. We can then seek payment directly from Medicare.

Medicare for Better Start for Children with a Disability (82035): For children who are eligible for Better Start or Helping Children with Autism (HCWA). Children may be eligible for up to 20 x 30 minute services. They require a referral from their GP (139) or Specialist (137). The child must be set up on the plan prior to the age of 13 years, and the sessions must be completed by the time the child turns 15 years.

National Disability Insurance Scheme (NDIS): We are NDIS Registered Providers. We are able to provide services for Participants who are Self Funded, NDIA Agency Funded and Plan Managed. Contact us for further information. To register with NDIS (or check if you are eligible please visit their website). 

Queensland Paediatric Rehabilitation Services (QPRS): For children aged 0-18 years referred directly by QPRS post surgery and post botox intervention. We can then seek payment directly from Qld Children’s Hospital

Better Start for Children with Disability Initiative: For children aged 0-7 years with a diagnosis of an eligible disability. Refer to www.betterstart.net.au for registration.

 

Contact Details

P: 3204 2193
F: 3204 0961
E: contact@rothwellphysio.com.au

T4.03, 743-757 Deception Bay Rd, Rothwell QLD 4022

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